Outreach Specialist
/Title: Outreach Specialist
Location: Manhattan Based Shelters
Schedule: Monday - Friday
Salary: $35,000 - $40,000
Program Description:
In partnership with clinic front desk, shelter-based and program-based staff, identify and link potential patients to available health services, including but not limited to tuberculosis screening, comprehensive exams, preventative care screenings, substance abuse treatment programs and treatment of chronic disease and behavioral health. Tasks include, but are not limited to:
Essential Duties and Responsibilities:
Expanding awareness of all healthcare services available through shelter-based clinics and mobile health units by conducting community outreach throughout shelter residence common areas and surrounding perimeters
Build relationships with shelter-based case managers and other client engagement groups across the healthcare-based programs (e.g. substance use treatment programs, etc.) and support processes to ensure clients are connected to service appointments within these programs
Support registration of new patients into the healthcare program using patient registration and appropriate consent forms, as well as entering data into the Electronic Medical Record (EMR), and ensure demographic and contact information for existing records are accurate and up-to-date
Support the scheduling of patients for medical appointments for behavioral, substance abuse and primary care services with clinics and /or mobile health vans as required
Support access to health insurance by facilitating communication between patient and enrollment specialists
Provide printed and phone-call based appointment reminders to patients with upcoming appointments; partner with shelter program staff and resources to ensure appointment
reminders for appointments made for shelter-based client community are received
Promote access to referral-based specialty care, including but not limited to providing referral appointment reminders to patients, conduct follow-up calls for consult notes
Facilitate set up and exit processes for scheduled telehealth and telepsychiatry sessions with patients
Escort patients to appointments when required
Refer calls for prescription and prescription refill requests through the use of telephone encounters to providers
Conducting on-going research and compilation of health literature and related resources, electronically and in-print, for distribution and use by both provider-based and patient-based audiences
Creating and disseminate health promotion materials on a wide array of health topics in a variety of formats (eye-catching posters, resource guides, and pamphlets) across clinic and mobile health unit settings of care
Distributing and collecting semi-annual post- service patient satisfaction surveys
Protects patient confidentiality, making sure protected health information is secured
Conduct other related duties as required
Minimum Qualifications:
High school diploma or graduation equivalency degree (GED)
Minimum one (1) year work experience in a medical office setting
Basic competency in Microsoft Office (Word, Excel)
Substantial telephone etiquette, verbal and written communication skills
Strong time management, multi-tasking, organization, scheduling skills
Strong customer service / relationship management skills
Preferred Qualifications:
Associates Degree
Knowledge of clinical procedures usually obtained from a certificate or Associates degree
Knowledge of office procedures usually obtained from a certificate or Associates degree
Experience with the eClinical Works (eCW) electronic health record system a plus
Experience working with individuals facing mental and/or substance use disorders, and/or homelessness
Bilingual / fluency in Spanish a plus
All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.
To apply: E-mail resume and cover letter indicating position and salary requirements: to healthcarecareers@projectrenewal.org