Medical Office Coordinator

Title:                 Medical Office Coordinator

Program:          Health Care

Location & Schedule: Various Manhattan based shelter clinic locations. Monday-Friday Full Time

Salary: $35,000 -$40,000

Reporting to the Assistant Administrator of Clinic Operations in the Healthcare Department, the Medical Office Coordinator is responsible for working in collaboration with clinic and mobile health operational staff to provide patient-focused front-desk and back-office support across shelter-based clinics. Duties include, but are not limited to patient registration, insurance eligibility verification, and clinic-based data collection and reporting

Essential Duties and Responsibilities:

The essential duties of the Medical Office Coordinator include but are not limited to the following activities:

Front Desk Support + Operation:

• Provide scheduled and ad-hoc coverage across shelter-based clinic locations when required:

• Welcomes and greets all patients and visitors, in person or over the phone.

• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.

• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

• Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and financial information

• Serves as the clinic’s liaison and coordinates with case managers, shelter staff as needed for medical-follow up with shelter-based clients

• Conducts patient insurance eligibility verification using ePACES and other related systems

• Responsible for keeping the reception area clean and organized, ensuring materials and signage are kept visible and up to date.

 Back office Support + Operation:

• In coordination with Healthcare Operations Manager, collects, verifies and / or updates demographics and other required information, including personal and financial information, for both new and existing patients in the electronic medical record system eClinicalWorks

• Conducts patient insurance eligibility verification using ePACES and other related systems, scans eligibility reports, applications and other related documentation into the patient chart

• Verifies and updates primary care provider information and insurance information in patient records

• Assists patients in enrolling within the NY State Department of Health’s Insurance Marketplace

• Partners with Enrollment Specialist to assist in appropriate follow-up for pending and outstanding enrollments

• Partners with Revenue Cycle Manager and Medical Billing staff to ensure data accuracy and completes for proper claims submission / resubmission

• Protects patient confidentiality, making sure protected health information is secured

• Performs related tasks and duties as required

 Qualifications:

Minimum Qualifications

• High school diploma or graduation equivalency degree (GED)

• Minimum one (1) year work experience in a medical office setting

• Basic competency in Microsoft Office (Word, Excel)

• Substantial telephone etiquette, verbal and written communication skills

• Strong time management, multi-tasking, organization, scheduling skills

• Strong customer service / relationship management skills

• Willing to travel to multiple sites/locations

• Willing to adjust to different schedules

 Preferred Qualifications

• Associates Degree

• Knowledge of clinical procedures usually obtained from a certificate or Associates degree

• Knowledge of office procedures usually obtained from a certificate or Associates degree

• Experience with the eClinical Works (eCW) electronic health record system a plus

• Bilingual; fluency in Spanish preferred

 To apply: E-mail resume and cover letter indicating position and salary requirements to healthcarecareers@projectrenewal.org